Subway - Waimea (Mamalahoa Highway KTA Supermarket Waimea Center)

I'm not sure why I even still try to come to this location I'm fairly consistently met with disappointment, but this most recent time takes the cake I ordered a sub on the app, was charged for it, showed up and they said that I didn't pay so they weren't going to make my sandwich I showed proof of payment in the app and on my Credit Card app, and she said sorry there's nothing she could do I asked for a refund and she said since the manager wasn't there she did all that she could and that I was not going to be getting a refund at this time I was told that when the manager is back from their meeting that they'll give me a call, I'm hoping that this one can be worked out and I can update my review But as of right now I'm down 10 bucks, I didn't get a sub, and I'm left feeling extremely frustrated

Bad ownership. A foot long costs more than they pay the workers per hour.

I am writing to express my frustration with the third canceled order through the app. It seems that orders utilizing deals or rewards are consistently declined without explanation. Although the app confirms my order, the store refuses to accept it, resulting in cancellation, and rendering the use of rewards or deals on the app ineffective at this location.

Asked for light sauces. Just a line is fine. Instead I get soggy wet bread filled with sauce.. 2 pieces of chicken a sprinkle of lettuce and 2 slices of onions. Thanks subway really going strong. If I can show you a picture on here I would its dripping soggy my bread fell apart.

I generally like Subway, but this branch has been getting on my nerves the last few orders. My last online order was a soggy mess, everything fell out as soon I unwrapped the sub. They got my bread wrong, didn't toast it and I suspect the bread was old based on the condition of the sub. They ran out of 2 of the veggies I had specified and took it upon themselves to substitute it with a ton of other items I explicitly asked not to put on my order. I was unwell and couldn't eat certain things, which they happily added to my order without checking with the customer. If you are particular about what you consume or allergic to certain ingredients, careful ordering at this branch.. you never know how they will choose to alter your order without asking you.

Subway is a great choice for lunches and dinners as you can make your sub how you want it and add all the proteins and vegetables you want. I come here once a week and try different subs and have not found one I didn't like. Easy to access location. Enough staff to keep the line going and dinner inside is not a problem. Staff is very nice and the subs, salads, and selections are great.