KFC - Waianae (Kaupuni)

I’m so sad I didn’t give zero stars I asked her to give me a minute to see what I wanted. She’s like why did you just go to the drive-through? Sorry I hate to say I’m in customer service and we do not act like that.

Customer service here was helpful, however the food here didn't taste like the franchised famous original recipe. Got home to find our biscuits were undercooked or sticky not flaky and smashed. Girl at the window was fine, I think the cooks or management could be ripping off ingredients or cutting corners with the recipe..otherwise it's a corporate issue. Also we ordered a very costly 16piece bucket which was supposed to be a mixture of thighs breats drumsticks and wings. What we got was like 4 backs bone you know the one with little meat and there the liver in it? Well we got 4 of those and the rest were drumsticks! And they weren't evenly and thoroughly coated lots of uncoated spaces to top it off it was under cooked. Just barely cooked enough to serve. Was still pink and blood barely dried up. I ended dumping it eating biscuits and whatever leftovers there was. For $60something bucks! I felt ripped off and writing about it is pissing me off all over again. The two stars is solely for the girl at the window. I felt she did her job well done. As for anywhere or everyone else the at this KFC. I have no more words. Let's just say it's a corporate level thing. Although I've never had a bad experience at Nanakuli KFC. Which is where I originally placed my order but the bf of course wanted to pass it and pick me up first. All in all I ended up blaming him! Lol!

KFC-Waianae just received a new coat of paint on their building. I'm assuming to attract more customers. Looks nice, but they should have used that money to get more product, and to train their employees. This is KFC (Kentucky Fried Chicken!!) Why is it they don't have chicken ready or available?? The employee informed me that they don't have chicken breast or wings!! There is also going to be a 5 min wait, if I want chicken tenders. I waited, because my kids needed to eat dinner. Paid $33 for 12 chicken tenders. (Unbelievable prices) The only good thing about my experience here is that the chicken tenders were fresh. Just to wait for your order is ridiculous. Mind you, this place was not even busy. Prices are unbelievable!! Honestly, this is the LAST time I will be coming here. It will be worth the drive to POPEYE'S in Waipahu or Schoefield!! What a disappointment this KFC Waianae is.....