Subway - Kailua-Kona (Alii Dr)

Staff we're very friendly and we're quick with my order despite the long line they had. Food was great

Ordered using the app, and had a promo linked to this location and after making a payment they told us we cannot use the promotion as this location doesn't participate 😑 and again this location does show-up with specific promotions linked to them only! Well taking our business to the Subway across the street!

Placed an order on the app using a sub club reward. The app said they were a participating restaurant. Drove there and when they looked at the ticket they said they didn't participate and canceled the order. It looked like the reward went back on my account, but I kept getting errors every time I tried to use it at other locations. Tried contacting subway online support but it's just a bot that emails you back for addition information and then never responds, tried 3 times and the reward expired without being able to use it.

$16 for sandwich. I asked for a glass of water and was told they didn't have any cups for water.So I had to choke it down without water. Bottle of water is $3.75. I'll never come here again. I wonder if that's the way for all Subways

Placed an order online. When I went to the store 15 minutes later they said they just got the order. Fine, I could wait. Five minutes later they said they couldn't fill my order because it was placed online with a promotion they didn't participate in. Still waiting for my refund. Don't waste your lunch hour here.

We went to get the sub but both employees took a break at the same time and asked us to come later. That was fine but after we came back, both the employees were working on the SAME sandwich and it took us forever to get our sandwiches. I had to repeat the instruction about adding all veggies a million times and adding veggies probably took 5 minutes in itself……

Seats was ripped, middle of the day store was just closed. waited the employee pulled up and took forever to do everything, food wasn’t bad service and atmosphere was. Tables also really sticky along with the ground. really unpleasant I do not recommend, I say go 15 minutes further, get everything done faster. Been waiting for around 45 minutes btw.

The woman server was rude and annoyed that we were there at 9am to order when she opened. She complained that she was not ready with cutting and preparing food. So apparently opening at 9am does not mean ready for business. We left without getting food because of her attitude.

We arrived at 8 p.m., and there was no one at the counter. When we rang the bell, a very unfriendly employee came out and mumbled something about them being closed. She didn't even come to the counter but just quickly peeked out from the back office. Even though they were supposed to be open for another 30 minutes, we didn't get anything. Furthermore, it was freezing cold in the shop.

Tonight was the second time I’ve ordered (and paid for) food online, only to get to the store and find a hand written note saying that they’d closed early. Both times this happened the employee was still there - but they ignored me as I tapped on the window and asked about my order. Subway Keauhou owes me close to $40 now. It’s also been a normal occurrence for them to not even start making my online order until after I’ve already arrived to pick it up. I’ve been told “Oh sorry, I forgot” SEVERAL times - and even then, they’re in absolutely no rush to make the order. One guy was literally playing video games on his phone instead of making my order. I used to manage restaurants myself, so I know there is absolutely no excuse for any of this. The service here is absolute trash and after I get my money refunded, I won’t come back again. I used to come at least once a week and never have any problems - but whoever is running it lately has ruined it. ..and they obviously don’t care because all the reviews here say the same thing. I never leave restaurant reviews but this place infuriates me. They treat their customers like we’re an annoyance to them.