KFC - Kailua-Kona (Palani Road)

Came by at 10:30 am. The door says open 10am. Door is locked no one inside. Remove the hours sign and put up some more accurate of when you MAY be open

went there for the first time ever and instantly regretted it! first the prices but then i waited to see what the food would be like. that was even worse. the food was all over cooked. it was like jerky meat. biscuits were burnt. the gravy for mashed potatoes was all chunky. I will never be back here. i’ve read all the bad reviews here. maybe it’s time to make some changes. the people on big island deserve better:)

Under staffed like everywhere, but the servers were excellent. Chicken sandwich was excellent. The chicken pieces were bland and barely cooked. The fries are way better than in Canada. Love the biscuits and coleslaw.

Hands down…the saddest original crusted fried chicken breast ever. I grew up with KFC as an occasional special family dinner in my home town of Memphis and the chicken and sides were always cooked fresh to order. The chicken I just purchased at the Kona KFC was cold and so dry it resembled chicken jerky. We don’t have many fast food chain restaurants in Kona and if this branch can’t offer quality food then, another fast food restaurant that serves chicken and has quality product and services would benefit our community much better. Shame on the employee who served this inferior meal to my family.

Broken…. No debit/credit cards taken Bathroom door broken Air Conditioning broken Outdoor ordering broken Under staffed Nice staff but english may not be their first language. The most poorly run business I have seen in many years

Spent $55 for the food to be barely warm and the drinks watered down. Every time I go there there's always something they don't have. This time there wasn't any soda last time never had coleslaw and half the drinks unavailable

Ordered 8 piece meal today looking for to some juicy tender original chicken. I had been talking to my wife for the last two weeks to get some KFC the only thing we got was dried out chicken hard as rocks biscuits. I can believe the KFC crew would be okay giving out those biscuits even using if they utensils to pick them up you would be able to tell they were hard. I guess it was be another 2-3 years before we go again to any KFC location.

I’ve been here twice In the last year. The first time I went through the drive thru they had NO CHICKEN, only nuggets. I drove away. Today I ordered and paid for a 10 piece original chicken in the app at around 12:00 pm and said I would be there at 2 pm to pick it up. I got there and they had no original chicken. They said they would fry some but I would need to wait 20 minutes. They gave us crispy chicken instead since we didn’t want to wait and the chicken had absolutely no taste. How is this place still in business?? Wish Wendy’s would come back.

So first issue is we were overcharged for the sunday deal on the wings last week, when my boyfriend went in about it he was told only the manager can apply the discount and they didnt do anything about it or warn him ahead of time when he ordered it. No compensation, nothing. He only realized he was overcharged after he came home that night. It's clearly advertised as the Sunday special in the drive through so that left a bitter taste in my mouth, he even said "20 for $15 wings deal." He wanted to let it go so I did. Tonight he gets charged the right amount but now the food tastes like rancid, burnt oil and I have a major stomach ache from only 2 pieces of wings. Change the oil, this was a waste of money and if I get food poisoning I know why.

We ordered a 6 piece deal yesterday. When we were ordering, we noticed a sign that they were short staffed. There were only two employees noted. We also overheard the previous customer could not obtain soda on their order because they were out. We should have realized that this was a problem location and not placed an order. It was particularly difficult to obtain the items we wanted to choose as individual sides. It was the cashier's response that there was only a set choice of items, instead of the choices we wanted. They finally agreed to change our order instead of up charging, and at least gave us a refund of the original order they altered. When we received the take out order at the counter, we were told they only had legs and thighs available. When we got back to our accomodation, the chicken was so over cooked and dried out, we had to throw out over half of the chicken because it was inedible. As you can tell, this was a particularly disappointing meal and waste of money.