Jill's Hot Stuff

I visited in Jan 2026. I didn't realize Jill had so many bad reviews for her customer service. Whatever she was like in the past, this was not reflected at our visit. She showed nothing but kindness to us. I was there with my daughter and she patiently and sweetly encouraged us to try on as many of the toe thongs as we liked and helped us both pick out sets to our liking. She was very complimentary and it was only a $40 sale for 2 full sets of toe thongs. She was not ever once rude or pushy, even though we are both rather indecisive. I was checking back to see if I could order more online and saw these bad reviews and had to come to her defense as most reviews are old and so if she was rude in the past, she has changed. Additionally, I love the sets I bought. They are stylish and durable, which I was worried about. I only wish she would post them online for sale with the coconuts.

This is a couple who spends all day painting coconuts so you can mail them overseas to family - a “coconut postcard” for $35 (including postage) which isn’t too bad. Their artwork is beautiful. This review is about the people who run the shop. When we came up to the shop and asked how the postcard worked, getting information out of the woman was like pulling teeth - she didn’t seem interested at all in explaining which coconuts were available and even though we were the only customers around, acted so bus and irritated. Then, my toddler wanted to look at a sturdy little bulldog statue that was not for sale, just decorating the shop. I asked if she could sit on it and the lady said “no, someone gave it to us, so its leg will probably break off.” What an odd response but ok, let me find something else to entertain her while I select a coconut to purchase. There was a chair in the corner of the shop. Clearly not for sale, clearly just for sitting on. It was a round chair with a cushion on it. I told my child she could sit on this chair, at which point the man, who had been gruff and quiet up until this point, mutters something to me about no sitting on the chair as it is disrespectful. I was a little blown away and asked him to repeat/clarify and they said we weren’t allowed to sit in the shop. Later the lady came over to me and unsuccessfully tried to smooth things over by saying “we don’t let anyone sit in the shop because sometimes it gets busy.” So standoffish, so completely awful at interacting with other human beings. Made me feel so sad to be treated that way. Wouldn’t it be better for a customer’s child to sit quietly for a minute than be wandering around the shop causing a bit more difficulty?

We loved being able to send actual coconuts to our grandkids, they were beautifully painted and these was a big selection. They shipped it for us . We also bought dome beautiful toe thongs! I would recommend this fun market for eveyone.

This was one of the worst customer service experiences of my life. The owner is incredibly rude and accusatory.

Worst customer service experience ive ever had. The owner was sooo rude.

The owner was very nice & helpful. I just wish that they had larger sized rings 💍 for men. …

The women was extremely rude and pushy. Acted as if our questions were stupid. She was extremely cocky. Basically wouldnt let me get one of the “accent” toe rings because “it would get lost on my toe”. And then said “fine you can get an accent ring but you will be back tomorrow”. Horrible experience. Super uncomfortable. 0/10 recommend. She was literally gaslighting and manipulating me into getting a whole set. When all i wanted was a little toe ring… not a 3 piece set. I guess that was stupid of me somehow?? Lol

This was probably the coolest gift for people back home!! We got a sports team one, and they got it before we even got home!! I wanted to do the coconut postcards, but I dont think my hubby understood exactly what they were!

Visited in March and still get annoyed when I think of the owner of this shop. So unnecessarily rude. She’s one of those people who thinks because she’s older that she knows everything and people younger than her know nothing. 10/10 would NOT recommend going here. My husband and I were flabbergasted at how rude she was. I don’t know how she sells anything with that attitude.

Every time we go to the Big Island l, we ALWAYS visit Jill, great customer service and prices are very reasonable. Thank you! And see you again in the near future.