McDonald's - Wailuku (Main St)

Been forever since I’ve had McDonald’s, but it was the closest option near the courthouse on a rainy day, so I gave it a shot… never again. First off, ordering at the kiosk was more stressful than it needed to be. When I got my order, I had to ask three separate times for basic items—no napkins, no straw, no ketchup. If I order a drink, a straw should come with it. If I order a meal, napkins should be included. And if I order fries… ketchup feels like a given. I will say the place was clean, so credit where it’s due. But overall, the experience missed the mark. Between the service issues, the man who went into the bathroom and came out a woman atmosphere, and the full sermon in the lobby, it’s not somewhere I’d return.

The food was very delicious fresh & hot when we received it,but the customer service was the worst that I have experienced in a Mc Donald's! Lady in the front taking our order was super rude! I didn't even get her name but it was an older lady she was screaming at her employees & she got super angry when we asked to buzz open the bathroom for my daughter,she said to us"can't you see that I am busy I am the only one here in the front" & gave us the meanest look & buzzed the door open & was screaming "go,go hurry" to us. It was definitely a bad experience,because of the bad customer service,but the food was very tasty.

Not the best MacDonalds on island by any means.. Drive thru SUCKS to fit in ,but slightly better than Pukulani one.. and you order then wait, then navigate thru the smallest gap and HOPEFULLY don't scrape your truck.. then when you get to the window, they tell you they're not allowed to take anything bigger than a 20 dollar bill ? it should say so BEFORE you order and wait, because they WILL most certainly tell you "too bad too sad" Bathroom locked uo like Fort Knoxx, but still seems like a homeless person is living in there under the sink..

This McD's is the area's OG. That said, it has a very narrow drive thru that backs up into the parking lot that will 99% of the time block you in if you're dining in or picking up inside.

Charming and brand new, the staff are amazing and friendly, they have nice free ice water, any size drinks are still one dollar. Did I mention the wonderful staff!!!! They have a functioning bathroom

I’ve NEVER given a McDonald’s a 5 star review and likely never will again… the workers here are kind and welcoming! Myself and some companions went for an evening Stroll around 11pm, without a car we were allowed to use the drive through and grab some food and beverages 😂

All McDonald's are not created equal. The service here is always quick proportional to their crowd and the food quality has never been off in the numerous times I've been to this location. This restaurant also features an ice-chilled water dispenser for those who prefer a more refreshing glass of water and don't like the nasty makeshift water that always comes out of the soft drink machines. An order of large fries is a full 40 cents less than the Kahului locations and the savings quickly add up as you order more and more food. There are some gripes with this location, but are mostly easily remedied. The first is that when going through the drive thru, they have a tendency to botch the order. I've had orders for a breakfast platter and hash browns go without the hash browns and meal orders without the fries in the past. You can simply check your order before driving off or (my recommendation) eat inside to avoid the fuss altogether. It is also rather difficult to pull in or out of the drive thru area of the restaurant on account of its location which provides even more incentive to park in a stall and eat in. The final issue is the volume of homeless people who frequent the area. This is a problem that plagues most McDonald's locations, but this one in particular seems to be a more attractive hub for one reason or another (possibly the more affordable price point). All in all, there aren't too many things I can think to do to improve the experience at this location. It's a great place to stop in on a lunch break or grab a quick, chilled cup of water on your way to where you need to be. If you want some quick, affordable food in Wailuku, there isn't much reason not to come here.