McDonald's - Wailuku (Eha St)

Heads up! Gotta pay $$$ to use the restroom. For a paid restroom, it was pretty gnarly. If you’re charging for people to use the restroom, I feel like it should be clean and well-kept. Tiny dining room. Staff aren’t friendly and don’t speak to you. Didn’t call our number, either; they just set the food on a tray and walked away. No napkins, no ketchup, no communication, no eye contact. So all in all, a pretty typical McDonald’s experience.

Good food but not great..

Staff here were really nice locals.

I don’t understand why the coffee can’t be made the same each time. They raise the price of the iced coffee and last two time I got was junk. I order flavored coffee and they forget to put it. Just tastes like watered down water and cream. Won’t get the coffee here again for long time unless coupon cuz waste of money junk.

Good luck getting good service here.. you’ll get major attitude with eye rolling and the employees talking bad about you in Filipino if you ask for anything or try to correct anything that’s wrong with your order here…they don’t wanna help.. or be there it seems

Well I will have to say I highly disappointed... they have a customer only restroom which is fine, but a world with no trust in humanity and a person's word that says they will purchase after I use the restroom seeing that it was an urgent need crazy. Therefore, I gave them $100 to allow at least the next 30 ppl that need to use to restroom to allow them to use it first. We have to make a better society and trust in people is where it starts.

7/2/25 @ 9:45pm Just went to Mac Donald’s on Eha street. I asked the cashier make sure the fry’s are fresh. He gives me the bag rolled up. I opened the bag the fries was soggy and warm. I told the cashier this is not fresh fries. He takes it back and then the manager Jarred whisper something to the cashier and laughs. Cashier then hands me the bag here you go I checked it again all he did was drop it back in the deep fryer and gave it back to me.. I told the manager this is not fresh. He lied straight in my face. Till i told him I use to be a cook and I know that is not fresh fries. Bad service when a manager lies. He should be dismissed from his job.

Great service and quick. The staff does a great job of handling a very diverse set of customers (locals, tourists, court people) and they are very kind and helpful with everyone, regardless of appearances. The bathroom (only one toilet) is often messy and the dining room is pretty bad sometimes, but that is to be expected in a high-traffic restaurant such as this one.