Sbarro - Ala Moana Center Food Court

I already bought my dinner and was walking around to see what I missed. I remember eating at Sbarro and really liking their spaghetti. Walking by, I got a big smile from the gentleman behind the counter who greeted me with a big smile and hello. He offered me a cup of water. That greeting just floored me. I’ve worked in world class hotels and trained in exceptional service and his simple positive greeting surpassed anything I’ve seen recently. I asked him his name, Brandon, and will definitely go back and order from him this week. In that hustle and bustle, he gave me an authentic smile, great eye contact and no pressure to buy something which I did not. But after I left, I felt his genuine warmth and will make it a point to return. He should be VP of this company or any company that values customer service. He has that formula down. I believe he has great things in store for him in the near future and anyone looking for someone to lead their company to sucess? You better grab him now. Sbarro? Give him a raise and a promotion but keep him in front of customers, because what he has you can’t teach. Hey Brandon! See you soon!

Opening hours are 10 am to 8 pm. Located inside the food court of ala Moana shopping center. 2 slices pizza and a drink 21$ Spagethhi with tomato sauce 15$ Pizza with 1 topping 39$ pizza with 2 toppings 52$ … it is extremely expensive for mediocre food and in a food court!!!

I'm never going to this Sbarro again! The 2 pizza slices I ordered was lukewarm from the oven. The cashier (Filipino guy) was rude as hell. If I going to pay over $22.00 for 2 slices of pizza, at least have good service!