Rokkaku

Seriously, this place is a must-visit! We ended up going every single day of our trip. It was like being transported straight back to Japan, the food was just that good. Honestly, it's the best place around for authentic flavors. You won't regret trying it out!

Our experience was extremely disappointing due to the behavior of one older lady Chinese waitress. When we politely asked for recommendations, she seemed visibly annoyed and simply pointed at a combo on the menu without any explanation, speaking to us in a condescending way that made us feel uncomfortable and belittled. I don’t like to jump to conclusions, but as mixed Asian–Hawaiian customers with darker skin, the treatment we received felt noticeably different. This feeling was reinforced by the fact that a tourist family seated across from us was treated far more warmly and attentively. They were spoken to kindly, checked on regularly, and clearly given better service overall. Throughout our meal, we were never asked how the food was, our water glasses were never refilled, and when it came time to pay, we were made to feel rushed. What’s especially concerning is that there are multiple reviews mentioning this same waitress and her rude behavior, suggesting this is not an isolated incident but an ongoing issue. I also find it ironic that a higher-end Japanese restaurant, where the culture emphasizes respect, hospitality, and humility, would allow this kind of service to represent their establishment. Regardless of intent, the experience left us feeling unwelcome and disrespected. Go to Tonkatsu tamafuji. Long wait but so much better and higher quality tonkatsu than here and most importantly SERVICE is always top tier. Do better

BEWARE of RUDE STAFF, FORCING YOU TO TIP 18% We’ve been going to this restaurant every time we come to Oahu. We are residents in Hawaii but lived in Japan for 10yrs. I would say our experience today was the so appalling. I hope the management would see this review as well as all the people who are planning to consider dining in this restaurant. First they let us wait cause we got reservations, no biggie even though they’re not super busy. There’s no Irasshaimase as you enter. And they didn’t even bother to say Domo Arigato Gozaimashita or bow to you as gratitude. I order the set special, the fish was kinda overcooked, charred, that it became tough and dry. The sashimi is fresh but the serving is small for 10-12 usd for 3pcs. My kids love the udon since they were kids, so they always order it. The desert we ok, but nothing special. The service was ok, the lady keep on refilling our drinks and asking how’s our meal. I only gave 10% out of 180usd, for a party of 4, cause I don’t think we are obliged to give 18% gratuity. Then suddenly the new staff came after us as we go out of the restaurant which was truly insulting, there were other customers also present when she asked us why we gave only 10% tip instead of 18% recommended gratuity. To be honest, i could easily escalate the situation as harassment or extortion, but I don’t want to ruin our vacation by calling the police or going to the management of the mall just to complain. Our kids saw how the rude staff just left right away after my husband said ok, just make it 18% tip, leading to a $32 undeserved gratuity. This was the first time it happened to us for years we’ve been dining in this restaurant. We will NEVER go back to this restaurant, and hope other customers will do the same to avoid this kind of disrespect. There are other better Japanese restaurants with authentic Japanese hospitality and quality. The food also isn’t worth the price for the rude waitress to force all customers to give them 18% tip.