Popeyes Louisiana Kitchen (645 Kapahulu Avenue)

placed an online order, picked up at drive through. they literally forgot around 2/3's of my order. pointed this out at pick up, got some items while holding up the line looking at everything. went home, noticed the family meal of chicken was way less than advertised. someone at popeyes was sleeping or ate my meal. called them for help, they declined and said go online since i ordered online. the online team provided useless "points". will never come back and hope this review is seen by everyone considering Kapahulu Popeye's

Do not Uber eat!!!! Staying at a hotel and uber eat/door dish my food. Order 4 meals and only got the sides. Try to call and never answer the phone and never called back when I left a message. Didn't uber there and back because I knew they will not reimburse me for the Uber. So I just lost out on $45.

Trailer park chicken. No flavor. Just spicy. No salt no nothing. If you like the taste of cheap vegetable oil with bread crumbs - this Popeyes is go to!

Yesterday I went to pick up my food. Something told me to check my food before leaving. Upon checking, I noticed my Cajun fries were missing. I told the girl and she said it only comes with one side. I showed her my receipt that it comes with 2 sides and a biscuit. She went quiet and began speaking in Tagalog to her colleague. She never apologized. Please, please check your order before leaving if it’s a pick up or walk in.

This place is so 👎👎👎order chicken combo . They give me chicken not even warm and crunchy . Room temperature . Give another shot . Order wing . Same thing the wing not even warm . 2 times got room temperature chicken . Not crunchy at all . Also the worker . Busy joking each other . Im Knocking the window for telling they got the wrong dipping sauce . They saw me but ignoring me because they are in the middle of joking each other . Its happen on monday night time on May 11 about 10.45 pm . Not worthy at all . Expecting crunchy skin and fresh chicken from fryers instead cold and soft skin . 👎👎👎

This is such a great group of workers and always make my visit here enjoyable! Love the staff and their hard work every time I visit. Please, give them a raise! They deserve it, specially the night crew! Always come because of them!

Leaving a raving a review for the young man who answered the phone at 1:20pm today and provided my DoorDash order with my blackened ranch and honey for my biscuits. It’s the first time I’ve ever actually gotten my honey at this location and I eat here so much! I was so happy, and happy he remembered my ranch. Great guy

The radiating positive energy given from a worker that put my order together & it is a delite to see such postive energy, considering it is a cruel world we live in. Plus working in the fast food industry or with food in general is tough. But with some postive energy & shine, it overrides all the negatives around. It was a female worker who was assisting Jimmy in the front, in which made this visit worth it again! She made the wait time for my family's order go by fast.

RAW CHICKEN ALERT!! This is the first negative review that I have ever left…it is only because of a serious health and safety issue that I do so now. Our family had lunch there on Nov. 7, 2025. As we were eating, we noticed an unusual amount of juice dripping from my son’s chicken burger. Upon inspection we found that the chicken was completely raw in the center! Raw, as in completely uncooked and cold. We only saw this after he had eaten half of the chicken. When we brought this to management‘s attention their response was shockingly indifferent. The manager finished up several tasks in the kitchen as we waited at the counter for this to be dealt with. We left our contact information for further follow up and were assured we would be contacted shortly - no one from Popeye’s has yet reached out. The next several days were very stressful for my son and our family as we waited to see if food poisoning would develop. This put quite a damper on our family’s first day on our first trip to Hawaii. Thankfully he is doing fine. This is not an issue of poor service or subpar food - I would not spend the time to complain about that. Serving raw chicken is disgusting and protocols needs to be in place so that it is impossible for that to happen.

Waited over 30 minutes to get my order at the Kapahulu location. The chicken 🐔 wings (4pc) were sooooo small and dry. $43.99/16pc. When I got home I saw they hadn't included my Cajun fries. I wouldn't recommend going to this location, their not customer oriented and food not up to par. I'll be going back to their Dillingham location for better service and product.