McDonald's - Honolulu (Waialae Ave)

Staff at this location is A++. So friendly, nice and accommodating. This time I visited very late at night around 1 AM. The car in front of me was giving them a hard time they were taking very long, but they still wear graceful. They even apologize to me for taking long and being shortstaffed, which was not needed.

Got stuck in the drive through line for almost 45 minutes trying to pickup an online order of fries and a drink. Somehow had to wait an additional 5 minutes when we finally made it to the window for our simple order. Less than ideal experience. Side note: If McDonald's actually cared about feedback they would respond to reviews individually. If you look at each negative review, they give a link to submit feedback online through their website. I don't expect any differences here...

The young kid in the drive thru window was very rude. It was the first window after taking order and it looked like he had a small mustache, young skinny man. Well, I hope he loses his job. Everyone else when I have come here to eat is extremely nice and courteous. So, I give the Restaurant a 5 star.

All the menu screens have been broken for months if not longer and one of the drink machines has been broken for months too. The staff barely know what they are doing. You have to ask about your mobile order because it's never ready when it's supposed to be. They frequently get orders wrong so you better check it before leaving. And don't get me started on the Mcflurry machines that are always broken.

Capuchino tastes sooo good! So rare. And just 2.79 👍 …

Driveway was packed all the way to the street so I went inside. About 10 patrons waiting. Several orders, including my own, were done but sitting out for over 15 minutes. Requests from us waiting were ignored. No leadership in the kitchen whatsoever to manage basic order flow. Cold, overpriced and slow.

🚨🚨Beware! I had a very unpleasant experience at this location. The staff member at the drive-thru was extremely rude and used offensive language directly toward me, even saying the F-word. She acted in a way that made it look like she wanted to spit in my face, which was shocking and unprofessional for someone in a McDonald’s uniform. It’s surprising that corporate has not taken action, especially since a quick look at previous reviews shows this is not the first time this behavior has been mentioned. I will definitely be reporting this incident to McDonald’s corporate because this level of unprofessionalism is unacceptable. I hope management addresses this immediately so future customers can have a respectful and professional experience.

11:53 pm on a Satureday, it was extremely busy, and the wait time was long. However, the employees did a great job overall getting customers taken care of.

Well, the medium fries were good and about as large as large fries but cheaper. One out of two fountain drink machine was functioning. No ice. Thankfully the sodas were cold enough. The men's restroom were out of order. And the female restroom had no more Toilet Paper or handsoap. Not sure how the staff wash their hands before going back to work 🤔 For a busy McDonald's, the owner has its hands full.

Often makes me leave the drive through line and wait for my order. Watched 5 other drive through orders completed in the time I waited. They seem to have an organizational problem here.