McDonald's - Honolulu (W Hind Dr Aina Haina Shopping Center)

As a tourist, I was excited to try the special Hawaiian pies, but they were all sold out. It was really disappointing since I was looking forward to experiencing something unique to Hawaii.

The crew was so unprofessional.There was no communication with the staff and customer. I asked fir a large shake when I got there they gave me a small told them it was wrong but her answer was I charged you for small. Asked for well done fries she just stared insane till I asked for a manager. Even the Manager was clueless. Where have all the good workers gone. Very poor service.

I can confidently say this is the worst McDonald’s I have ever experienced — and that’s really saying something. If you’re looking for cold food, long waits, and a side of attitude, this is apparently the premier destination in Hawaii. The fries tasted like they were prepared during a previous shift and thoughtfully saved for me. My meal was cold enough that I briefly wondered if it had been stored in a beach cooler. Nothing says “quality service” quite like unwrapping your food and realizing it’s already lost the will to live. As for the customer service — absolutely unforgettable. The staff managed to make ordering feel like a personal inconvenience to them. It’s impressive, honestly, how consistently unfriendly the interaction was from start to finish. No aloha spirit here — unless “aloha” now means “please leave.” Overall, the experience was impressively miserable. There are plenty of other places to eat on the island. Do yourself a favor and choose literally any of them.

Used points for a cone. Stood there for 5 mins, no line. Employees decided to do a bunch of other stuff first. Then they give me a 1/2 sized cone. After I sat down he made me stand back up and walk over to get my cold after standing there for 5 minutes. Then my father came in and tried to order it took them 20 minutes to figure it out cuz they are completely incompetent. He got another cone it was also less than half size. They also got the price wrong. Yes 1 2 3

Taro pie was good. Took FOREVER to get my pop and taro pie, the service was TERRIBLE. The manager (?) was rude and didn’t care that I didn’t get my food even though my friends were half finished theirs. Everything else was fine.