Jack in the Box - Honolulu (Warden Ave)

Drive thru service is the worst. And they do not understand the concept of asking someone to move up so others can pick up their order and leave. Which means staying in line for fifteen minutes with one person in front of you. I had order online and was stuck there because the employee was talking to the person in front of me. Some of us do need to go to work in the morning.

I am writing this to express my extreme disappointment with the service at this location. This was my first time ever trying Jack in the Box, and unfortunately, it will be my last. ​I placed an order through the official website, but upon arrival, the staff was dismissive and claimed they had no record of the transaction. Despite providing proof of the online confirmation, the process was incredibly slow and poorly managed. To make matters worse, once the order was finally "completed," I discovered upon returning home that half of the food I paid for was missing from the bag. ​The combination of systemic technical failures, a lack of urgency from the staff, and a complete disregard for order accuracy is unacceptable. Between the slow service and the missing items, this experience ensured I will not be returning.

First time ever going to Jack in the Box, and I pulled up READY. I was starving, excited, and honestly hyping it up in my head like this was about to change my life. Ohhh boy. Fast food? FAST? Nah. This was glacial food. This was “I aged 3 years in the drive‑thru” food. Me and my friends sat in that line for 50 minutes. FIFTY. For four cars. I’ve waited less time for doctor appointments. At one point we were joking, “Maybe there’s only one person working tonight.” Nope. We finally roll up and see like five people inside—half of them just kind of… existing. Not cooking. Not helping. Just vibing in the fluorescent lighting. And the lady at the window? Didn’t greet us. Didn’t apologize. Didn’t give an ETA. Didn’t even pretend to care. She handed us the food like we were the inconvenience. Then the order? A whole adventure. Missing curly fries Had to ask for ketchup AGAIN Almost forgot the Loaded Mini Tacos No attempt to fix anything or make up for the wait Didn’t even offer my friend a Coke she forgot to order (which honestly would’ve been the bare minimum after the 50‑minute hostage situation) If I worked there, I would’ve comped the whole order out of pure embarrassment. We went at 9 PM, not even peak hours. I’d understand a 10–15 minute wait. But nearly an hour? With four cars? And no way to escape the line because the drive‑thru is basically a concrete trap? We were committed whether we liked it or not. Service: 0 stars. I’ve seen more enthusiasm from NPCs in video games. It genuinely felt like they were hoping customers would give up and go home. Food: 4 stars. Honestly the food was the only redeeming part. My #12 Chicken Sandwich was a little dry but still good. Could’ve used more pickles, but at that point I was just happy to be free. Overall: Good food. Horrific wait. Traumatizing drive‑thru. Would only return if I brought snacks to survive the line.

At least the dining area is clean. Probably because nobody gets their food. Ordered ahead on the app, still waited 15 minutes after the order said it would be ready, which was cold because it took them 15 minutes to hand me the bag. Any special order is guaranteed to make the entire order wrong - we asked for no mayo on one sandwich and did get no mayo but the second sandwich was a completely different sandwich than ordered. Asked for the correct sandwich, got mostly correct but missing an ingredient. App says Fanta orange, they don't have it, they have fruit punch (for at least 2 years at this point!). Over an hour from ordering to holding the correct order. All the staff seem confused about where they are and what they're supposed to be doing and some of them are really mean.

Nothing like getting home time find a long black hair in your Jumbo jack. Funny, that wasn't an option as an add on while I ordered through their app. The people at the drive thru were nice when we picked up though. So great service. Avoid this location.

Does your fry cook know how to do orders as they come? These look old especially the onion rings dry, oily and stiff!!!!!! The jalapeño peppers are stuck together like they were just tossed in by a handful and not one at a time making sure they don’t get stuck together? They were cold also. I have worked fast food when I was a teen and this is not how I would send out food no matter delivery, takeout or dine in. They all should have the sane consistency regardless of. Just got this delivers 5 minutes ago!!!! Literally had to heat up the sides only thing hot was the burger. Time manage please TY

I visited this location at 1130pm, I wanted a quick meal after fishing. I tried the 8$ chicken sandwich box. The sandwich was good, simple but good. I had little to no fries witch I was disappointed from. The tacos where pretty good as far as tacos go. They had plenty of taco sauce on them. I asked for a doctor pepper with no ice bit I received ice. Waited in line for about 10 minutes to get to the window. My friend also ordered a cheese sandwich and was disappointed about how simple it was. The menu picture hyped it up but we received noting that looked like it. The window worker was also rude asking what we ordered and walking away as I told her. I might give this location another try during normal business hours.