The Coffee Bean and Tea Leaf (59-720 Kamehameha Hwy)

Ok. Latte were good. But girl serving behind the counter has no customer service skills. This is February 11th at 4pm. We stood at the counter awaiting to get her attention while she kept chatting with her friend. Once we flagged her and got her attention, she looked bothered that we had to order drinks. We returned after getting poke bowls and she still talking to her friend and has not even started making out drinks. We said we are ready to leave the store, and again she looked bothered to start making our drinks we ordered 10 min ago. I mean common girl! This is somebody’s business. No apology. Just eye rolls and ignorance. Your customer is a priority! Not your friend you are trying to catch up with…

Best coffee and matcha, and the best customer service ever!

Every time I go there, there is an amazing girl working. This past visit (why I’m giving low rating) was terrible the lady charged me 36 dollars for 4 coffees I kept explaining my order to her and she pretty much refused to blend an Americano. And charged me for 4 ice blends and 4 shots each one! So a total of 16 shots!! An Americano large comes with 4 shots which is why I placed that order. Her exact words was.. “the way I was told to ring up your order..” I ordered Americanos! Very frustrating because I am a coffee connoisseur and look forward to my daily fix. She was an older, stocky lady with blonde hair. The younger girl that is always there never gives me a problem either does any other coffee beans. I’d suggest if you see a worker of that discretion don’t go. I’m not one to over react but I was over charged a lot a lot and on top Of that got a milkshake practically 😩