KFC - Waipahu (Lumiaina Street Waikele Center)

ZERO STARS. The food was stale, old, & tasted horrible. The chicken looked like fried mystery meat. The flavor tasted like something that doesn't belong in a stomach. I spent $60 on disgusting food for nothing. It's a no for me. I'm never coming back.

This is hands down one of the worst KFC experiences I’ve ever had. I stood at the counter for 30 MINUTES while no one was at the front. All the employees were in the back like customers didn’t exist. No greeting, no “we’ll be right with you,” NOTHING. Completely unacceptable. When they finally noticed me, the employee acted like I was a problem for being there. She wasn’t paying attention at all and literally tossed my order onto the counter it almost fell. No apology. No care. Just pure attitude. Then I get home and realize the order is WRONG. I ordered a Vanilla Pepsi and got a completely different drink, AND there were missing items. After waiting that long, they still couldn’t get a simple order right. The service here is a joke. The employee a small lady with glasses was rude, careless, and clearly shouldn’t be working with customers. Zero professionalism, zero accountability. This place needs serious management intervention. Do better or don’t bother being open. I’m never coming back.

I did send a complain about my last dine in experience and provided my email address but its been days already and haven't received any response. We do dine here for lunch on Sunday’s or Monday’s it’s sad as their staff (with first initial M) was never nice, friendly and accommodating. We ordered the fill ups and we mentioned that we wanted it large so we were expecting to have fries together with our chicken and tenders but she said fries not included. We said but we ordered large, she’s already arguing with us “you should told me”. In this first place, its the counter/cashier staff’s job to ASK and OFFER the customers if they wanted it with fries (cos that adds to your sale too) but she was arguing that we should ask her. Next when we got our food I was surprised the chicken were as small as half size of their plastic spork. The chicken tenders were not fully cooked. I asked her if they can refry it and she said no we cant cook that again just reheat only. The manager on duty was only standing there just listening and doing nothing to de-escalate the situation. This is the only branch that serves super super micro mini chicken and the staffs were not nice at all. Just a quick note whenever we dine here they always always always serve MICRO MINI chicken, they never fail to do that. Compared to other location their chicken was never like that. If i can give a half star for this store branch i would. Im sorry just my opinion, you can take a look at the pictures i have attached to see im telling the truth.