Jack in the Box - Waipahu (Kunia Rd)

Tbh this place is a nightmare in the nighttime. Waiting to order food takes about 10 mins in drive through. Then when you finally get to order after the long wait time it’s another 10-15 mins just to get food . Food service is entirely too slow. Hopefully the GM or DM can fix this.

Might as well close this place and open something good, place is a mess and Flys are filled in the dining area, one worker that came out just sat on her phone before walking back inside.

Drive thru employee was very kind and patient with me. I didn’t feel rushed or ignored.i asked him to please speak louder because I could barely hear and understand him thru the speaker. When I approached the payment/pickup window, I realized the person was the same nice associate taking my order. His name was Jean. I asked him for his name, because I was very pleased with how I was treated. Good job, Jack in the Box, for employing a nice young man!

I stopped by this Jack in the Box because I lived here 20 years ago and my kids & I would stop here. I food was good but I was disappointed in the service. It was very very slow. There were two people ahead of me and I waited almost 15 minutes to give my order. My food came fast though.

Tonight’s drive thru was uncalled for. 1. I ordered side of lettuce & tomato. The drive thru worker said ”it’s not on the register I can’t add it to your order. “ so I repeated myself but asked to just have it on the side & I’ll pay for it. Again he repeats himself with same response. 2. I ask the girl at the drive thru window. She straight ignore me & turns back around. I then pay for my order and as she’s passing me my bags of food, she’s just looking at me with an attitude hold out my bags like I’m not grabbing my bags fast enough without saying a word to me. I mentioned to her she should speak up so I know she’s passing me my order. I then ask for a manager & she tells me”oh I don’t know “ totally with an attitude & I’m trying my best to talk to her nice 12:20am in the morning. Now I’m demanding a manger, here come the MANAGER just clueless & had absolutely no understanding of my complaint or care of my complaint. kept telling me Ok ok as she was trying to get me to go b/c she was getting a long line. Asked the manager to give me her name & her bosses name & number. She then hands me her name & number telling to go. Just rude, unprofessional management , unnecessary attitude, lack of training on register & window. This was a VERY BAD EXPERIENCE.