McDonald's - Kailua (Mokapu Rd (marine Corp Base))

Worker at the window could barely speak English and proceeded to mess up my order. Then when I asked for my original order they made it with terrible quality, not even fully mixing my milkshake and also gave me a smaller sized fry.

Waited 10 mins for this. Rice is cold and hard, gave me 1pc of bacon and 2 spam which I don't even want to eat. This is just 🤐

It was a bit slow but not that much slower than expected. The food was as tasty as usual for McDonald's. Nothing super special, but it filled the need for a meal regardless.

I usually don’t go to this mcdonald’s because one of the male employees there is a real jerk but i just and something quick today and decided to deal with it. on the flip side though someone needs to give Destiny a raise, a promotion or something, she was super kind and patient with me and my app messing up amazing customer service skills. Amazing person

The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works. She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.

Do not go to this McDonalds in the morning I don’t care how small the order is you will get parked for an excess of 10 minutes… on a military base the service should be much better 😒 Definitely a (slow food restaurant)

Ordered food at 1230 on the app, left to pick up my food at curbside at 1240 only to go in after a few minuets to be told that my order was just then being made due to the store being "busier than normal" even though it wasnt packed. Dear McDonalds staff, when you have a pre-order, prioritize that first and get it done so then people can just grab and go. Figure it out

We got the Spam, scrambled eggs and rice (I added a little butter to the rice). We are big Spam fans and it tastes awesome!

This is hands down the worst McDonald’s I’ve ever been to. I actually waited a long time before writing this review just to see if things would improve, but they never did. I’ve lived here for over a year and given this location multiple chances, and every single visit my order has been messed up—without fail. It almost feels like they do it on purpose, or maybe there’s just zero quality control. Either way, it points to a serious management issue. Honestly, the managers need to be replaced if this location is ever going to get better. Unfortunately, my toddler likes McDonald’s and this is the closest one to our house, so I’ve had no choice but to come back from time to time. But if you have any other option, I highly recommend avoiding this location. The McDonald’s in Kailua, for example, is much better. Definitely skip this one

This place is beyond unacceptable. I am tired of wasting my money at this McDonald's. The consistent mistakes with my orders are infuriating. I order a specific item, and without fail, it’s always wrong. At this point, I'm beginning to think it's intentional. I've raised this issue multiple times, but there has been no resolution. I've made several trips just to receive incomplete orders—missing items, sauces, drinks—everything. Getting a simple meal deal should not be this difficult. I rarely write reviews, but today was the last straw. It’s time for this location to step up and get it together. This situation is absolutely absurd!